5 scenarios

De-escalation

0 of 5 complete

Scenarios

1
De-escalation: anger about an emergency department wait
Acknowledge frustration about waiting, protect privacy and safety, reassess clinical needs, and agree on a realistic update and next step.
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2
De-escalation: family concerns at the nurses station
Listen to a distressed family member, protect privacy, set respectful limits, and arrange prompt patient assessment with a clear update plan.
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3
De-escalation: pain and a request for earlier medication
Assess pain and medication safety, acknowledge frustration, explain current prescribing limits, and arrange prompt review, comfort measures, and reassessment.
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4
Informed refusal: nursing response to early departure
Explore why a patient wants to leave, explain risks, check understanding, and coordinate a safe plan while respecting informed refusal.
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5
De-escalation: confusion and unsafe movement
Use brief reassurance and safe choices, assess immediate risks, and arrange nursing help for an agitated patient trying to leave bed.
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About this course

Calm angry, frightened, or confused people without making it worse.