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6 scenarios · About 75 minutes
De-escalation
0 of 6 complete
Scenarios
- 1Start scenario
Anger about a long wait
Acknowledge frustration, clarify the concern, and offer realistic next steps.
Up next
- 2Start scenario
A frightened family member demands answers
Validate fear, explain known information, and avoid unsupported promises.
Not started
- 3Start scenario
Pain and frustration during a delay
Take symptoms seriously, explain the student role, and involve the responsible clinician.
Not started
- 4Start scenario
A confused patient becomes distressed
Communicate calmly and seek assessment for a possible acute medical cause of confusion.
Not started
- 5Start scenario
A patient uses threatening language
Set respectful boundaries and follow the case's safety procedure when the conversation becomes unsafe.
Not started
- 6Start scenario
An escalating conversation that does not settle
Recognize when conversation is no longer enough and coordinate appropriate help.
Not started
About this course
What you’ll practice
- Respond to fear, frustration, and unmet needs calmly.
- Set clear respectful limits while preserving personal space.
- Recognize medical or safety concerns and summon appropriate help.
Recommended preparation: The Patient Interview; clinical placement